Kitson & Trotman LLP takes your privacy very seriously and is committed to collecting only the minimum information necessary and processing1 it securely. We want you to know and be in control of how and why your personal information is used by us. If you have any queries or would like further information just ask. Please note we are not responsible for any third parties with whom your data is shared. You should receive a similar privacy notice from them which will tell you how they handle your data.
This particular Privacy Notice tells you this information, in general terms, when you contact us about a dispute resolution matter, including court proceedings where necessary. It also tells you your Data Protection Rights and how you can exercise them.
As well as collecting personal information from you, we may receive information about you direct from another party too. In such cases, and where it is lawful, appropriate, practicable, and proportionate to do so, we will make you aware that such information has been provided and give you the relevant details including the source.
If you provide us with personal information about another person, in some cases, we may have to tell them we hold this information, and provide them with a Privacy Notice too. Please let us know, at the time, if informing them in this way is likely to cause you any problems or difficulties.
If you want more specific information about how your personal data has been processed including with whom it has been shared, then please let us know using the contact details below. Our full privacy notice will be on our website which can be found at https://kitsonandtrotman.co.uk or https://ktlaw.co.uk.
1: 'processing' means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction
1. Our Contact Details for Data Protection Matters
Kitson & Trotman is the Controller, under data protection law, for all the personal information about you that it processes, unless otherwise stated. Data protection and privacy matters are handled by our Compliance Officer for Legal Practice (COLP) who can be contacted in the following ways:
- By post at our Beaminster office:
- By telephone on 01308 862313;
- By e-mail at email@example.com;
- Using the website form on https://kitsonandtrotman.co.uk/ or https://ktlaw.co.uk
2. What Personal Information We Collect and Why
|Type of personal information obtained||Reason for collection||Legal basis for collecting||Why it may be shared||Comment|
|Your name and address and contact details||
To be able to: -
Details shared, as necessary, with the other party’s legal advisers and such others – please see the list under section 3 - to progress your matter or to meet our legal obligations or to meet business needs e.g. when we process a payment to/from you or when we file documents at Court.
We may also share it where you ask us to do so.
It is your choice as to what additional contact details you provide but we will always need one of either telephone, mobile telephone or email.
We will require your full name and address to enable us to carry out our contract with you and meet our legal obligations.
Consent may be withdrawn but it will not affect the legality of the actions taken before the withdrawal.
|Photos or other visual or digital data or physical descriptions which might be treated as personal data||As necessary for ID purposes or to progress the matter for which we have been instructed||As above, but see details below about Special Category Data||As above||For example, keeping a copy of your passport or driving licence as evidence of ID|
|Your Date of Birth (DOB)||Required by HMCTS in some cases||As above||As above|
|Bank Details and your financial details||
||As above||As above|
|Details of the property/asset or matter in dispute||Necessary to deal with your instructions; offer appropriate legal advice; formulate your claim/defence||As above||As above|
|Other personal information not listed above but relevant to your case||The reasons will be explained at the time||As above, but may also be another legal basis which would be provided at the time if it is lawful to do so||As above, but may also be shared with someone outside the list provided below where necessary and appropriate. Details to be provided at the time if it is lawful to do so||Information may relate to matters outside the instructions|
We will tell you if providing some personal data is optional including if we need your consent to use it. Where the legal basis for processing your personal information is, solely, your consent then you may withdraw that consent at any time by letting us know. Where providing personal information is a statutory or contractual requirement, or essential to progress the matter in hand, then, we will explain the consequence of failing to provide the information requested, so you can make an informed decision. Please note that any actions we may have taken before your consent was withdrawn will remain valid.
We will not use sensitive personal information which is classed as Special Category Data e.g. information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, any trade union membership, health or sex life or sexual orientation unless it is lawful to do so and necessary to the matter with which we are dealing. We do not expect this type of information to be required in the vast majority of dispute resolution matters but, if it is, we will make you aware of this fact and the legal basis for its use.
2: Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.
3. Sharing your personal data
Your information may be shared, internally, as necessary, so we can manage the matter in question efficiently and for our own legitimate business purposes. We will never sell your personal data to a third party but it is often necessary to disclose your personal data to others, such as other professional, regulatory or statutory bodies, when we:
- provide a complete and effective legal service or otherwise act on your instructions; and/or
- have to meet our legal obligations or maintain the professional standards for our services; and/or
- wish to address our legitimate business interests or those of another party.
Where we use another service provider to provide services to us, e.g. IT or internet providers and that involves the processing of your personal data, we take reasonable steps to ensure that such data is processed in line with the relevant law; and, where necessary, is subject to a legal agreement containing suitable security measures.
The list below should not be seen as definitive but will give a flavour of the sharing that normally occurs for your type of matter.
- The legal advisers of any other party(ies) involved in the dispute;
- Other professionals, such as experts, e.g. where a report is required;
- Legal bodies involved in the process such as MHCTS and HM Land Registry;
- Others who provide services for us under contract e.g. counsel, agents;
- Inspectors, assessors, auditors, accountants etc. who need to view files (usually on a random basis) as part of the quality and regulatory checks necessary to ensure good governance and for the firm to gain or retain quality or other assurance certification e.g. Lexcel (the Law Society’s quality assurance scheme). These processes help ensure you receive a quality service from the firm;
- The police and other law enforcement agencies where necessary to combat fraud and other crimes.
4. Overseas Transfers
In the normal course of business, we do not transfer your personal data overseas unless:
- it is at your request;
- it is necessary to carry out your instructions;
- where the other party is based overseas;
- if we need to use experts or lawyers in other countries;
- for any legal reasons such as a court order to combat crime etc.;
- or where the internet or other IT service provider e.g. Microsoft is based or stores information overseas.
We take reasonable care to ensure that such transfers are secure. Where we become aware that any information has been or is to be transferred overseas, other than as is set out above, we will inform you and give you more details of the security measures in place to protect it, provided it is lawful and proportionate to do so.
5. Retention of your Personal Data
We will retain some of your personal data while you are our client, so we have a full picture of your legal needs and requirements and can offer you the best possible legal advice, and also can tell you about any special offers or events we may be holding (see below under Marketing).
Once we have completed a dispute resolution matter for you, we will be entitled to retain all your papers and documents while there is still money outstanding on your account, otherwise, we will retain the file documents for 6 years after the closure of your file. We may, then, destroy, securely, such personal information unless you have asked us, in writing (including email), either to return the file to you or to keep the papers in safe custody for you.
Where you want the file returned to you, please note we may need to remove some items before returning e.g. items containing the personal data of another person or information given to us in confidence. Where you ask us to keep the file in safe custody, we will inform you in writing if we are no longer able to offer this service so you can make other arrangements
We are required, sometimes, to keep the file, or certain papers in it, for a longer period e.g. if a party to the dispute is a minor.
6. Your Data Protection Rights
Your rights in law are listed below. Please let us know - see section 1 above - if you want more information or if you wish to exercise any of your rights. Please note that not all the rights apply in all circumstances. Please see the UK Information Commissioner’s Office website at www.ico.org.uk for more details
- The right to be informed about how we process your personal data;
- The right to have your personal data corrected if its inaccurate or completed if it is incomplete;
- The right to request access to your personal data and information about how we process it;
- The right to object to our processing of your data;
- The right to restrict how we process your personal data;
- The right to have your personal data erased (the “right to be forgotten”);
- The right to move, copy or transfer your personal information (“data portability”);
- Rights in relation to automated decision making including profiling. N.B We do not use automated decision making nor do we profile our clients so this right will not be applicable;
- The right to lodge a complaint with the Information Commissioner who can investigate and deal with failures to follow the law’s requirements.
If you are an existing client, we may contact you about other products, services or special events we think might be of interest to you. Please let us know if you would rather not receive such information or if you wish to express a preference as to the type of information we send or how it is sent by contacting us as shown above in Section 1.
If you register with us through our website or become a new client, then, at that point, we will invite you to ‘opt into’ such marketing and ask you about your preferences and let you know the choices available. You can change your mind about receiving any or all of such items or your preferred method of contact, at any point, by just letting us know and we will make the change as soon as possible. If you change your mind at a later date, just follow the same procedure.
8. How we protect your information
We use reasonable and proportionate measures to safeguard your personal information such as raising staff awareness to the risks of holding data/information and encryption of the information, where available and appropriate. You should be aware, however, that the use of the Internet e.g. via email or a website, is not secure and, for this reason, although we take reasonable steps to protect the information we send you, we cannot guarantee its security. Any information you choose to send to us via the Internet is at your own risk.
In addition, we have no control over the privacy practices of any of the persons, companies or bodies etc. with whom it is necessary to share your information. We will take reasonable steps, however, to ensure any transfer of data from us is reasonably secure.
In line with good practice, we back up the data that we hold electronically, to prevent its inadvertent loss e.g. through a power outage during thunder storms. The store is ‘in the cloud’ however the ‘cloud’ is based in the European Economic Area (EEA) and conforms to the required security standards or otherwise meets EU adequacy requirements.
9. Complaints about how we handle your information
We do hope you will be happy with our service but if not please do let us know so we have a chance to investigate and put things right; we want to learn from the feedback we receive.
If you believe that we have breached your privacy rights, please tell us by contacting Compliance Officer using the details set out in section 1 above. If you are not happy with our response, you can contact the UK Information Commissioner, who regulates and enforces data protection and privacy law in the UK, you can find her details at www.ico.org.uk or ask us.
10. Changes to this privacy notice
We will amend this privacy notice from time to time to make sure it is up to date and accurately reflects how and why we use your personal information. Please let us know if you have any queries or spot any mistakes.